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An item I have returned to the library is still showing on my account. What should I do?

8 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 28, 2026    Library

 

Make a note of the following information (available by logging onto your account on Primo):

  • Title of the book 
  • Barcode
  • Classmark
  • How and when you returned the book, and whether you obtained a receipt (only available from the self-returns machines).

 

  • Contact us with the above information as soon as possible (How do I do that?). 
  • Do not renew the book.
  • Double-check your belongings: if you find the book, let us know and return the book as soon as possible.
  • We will conduct thorough searches of our libraries for a 2 week period.
  • If the book is found in our libraries, we will return it from your account and remove any overdue fines.
  • The book remains your responsibility and you will be liable to pay for a replacement if the book cannot be found after 4 weeks.